PRIVACY POLICY

Platinum Parking LTD is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including our valet parking services at Heathrow Airport. Please read this policy carefully to understand our practices regarding your personal data.

Who we are?

Platinum Parking LTD is a company providing premium meet and greet valet parking services at Heathrow Airport, with professional drivers and secure parking facilities. Our business address is:

Platinum Parking LTD
Windsor View Lakes, Horton Road, Datchet, SL3 9HX

For any question regarding this policy, please contact us at platinumparkingltd@outlook.com

What personal information do we collect?

We may collect and process the following types of personal data:

1. Personal Information: Your name, contact information (email address, phone number), and vehicle details (make, model, registration number).
2. Booking Information: Dates and times of your bookings, flight information, and terminal details.
3. Payment Information: Credit/debit card details or payment transaction information (handled securely by our payment processors).
4. Usage Data: Information about how you use our website (via cookies and analytics tools), including IP address, browser type, and access times.

How we collect your data?

We collect your data in the following ways:

1. Directly from You: When you make a booking, contact us through our website, phone, or email, or when you interact with our drivers at the airport.
2. Automatically: Through cookies and other tracking technologies on our website, which help us understand how users navigate and use our site.
3. Third-Party Providers: We may receive information from third-party service providers (such as payment processors) necessary for processing your transactions.

How we use your data?

We use the data we collect to:

1. Provide and Manage Our Services: Process your parking reservations, manage your vehicle while you travel, and ensure seamless coordination at the airport.
2. Communicate with You: Contact you about your booking, respond to inquiries, and provide updates on our services.
3. Process Payments: Securely process your payment transactions.
4. Improve Our Services: Analyse usage patterns to improve our website, services, and customer experience.
5. Legal Compliance: Comply with legal obligations, such as tax and accounting regolations.

Data Sharing

We do not sell your personal information. However, we may share your data with the following parties:

1. Service Providers: Third-party companies that help us operate our business (e.g., payment processors, booking platforms, IT service providers). These parties are bound by confidentiality and data protection agreements.
2. Legal Obligations: We may share your information if required by law or to protect our legal rights.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and improve our services. Cookies help us analyse how users navigate our site, allowing us to provide a smoother user experience. By using our website, you agree to the use of cookies. You can adjust your browser settings to reject cookies, but this may affect the functionality of our site.

Your Rights

You have certain rights concerning your personal data:

1. Access: You may request a copy of the personal data we hold about you.
2. Correction: If your data is inaccurate or incomplete, you may request that we correct it.
3. Deletion: You have the right to request that we delete your personal data, subject to legal obligations.
4. Objection: You can object to our processing of your personal data in certain circumstances, such as for marketing purposes.
5. Data Portability: You can request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at platinumparkingltd@outlook.com

Data Security

We take the security of your personal data seriously. We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, and restricted access to your personal information.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically, booking information is kept for 6 months for accounting purposes.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website. Please review this policy periodically to stay informed.

Contact us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at: platinumparkingltd@outlook.com